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I have since received 1 pair of the sandals and the other pair is now in transit. Update: 6/15/21 after leaving review, customer service reached out to me and was more than helpful. Horrible experience, horrible service and customer service. I will soon have to contact my bank as there seem to be no resolution for receiving my items from Steve Madden. I paid for 2 pairs of shoes, and I don't have no shoes. By the time I get the shoes summer will be gone. STEVE MADDEN CHAT IS NO LONGER AVAILABLE AND YOU CANNOT GET ANYONE ON THE LINE AS I HAVE TRIED MANY TIMES. Pair 2 has been sitting since may 28,2021 with only a shipping label created, no movement what so ever. And after a week of sitting only pair1 has been in transit, still have yet to receive. Problem the shoes sent shipped email on may29,2021. The shoes were back ordered and I was okay with that even though with back order I should've had the shoes already. Now apparently because they were on sale, I can't return them so I'm stuck with a stupid pair of shoes, that are extremely painful and I don't want them.
#STEVE MADDEN NEAR ME FULL#
Eventually, because I was so sick of the staff bothering me over and over I agreed to buy them, knowing full well they don't fit and hurt my feet like hell. They were extremely uncomfortable and didn't fit but the staff said they had no larger sizes. I was trying the shoes on, looking in the mirror and trying to decide whether they were any good, and then I took pictures to ask my other half what she thought. The block heel is super comfy to walk in (I wear them to work and I. After the 2nd time of the first female member of staff asking me, they started to begin with "I'm sorry for asking you again. I am 511 and these give me the chic elevated look of heels without way too much height. It was almost as if the staff were either just completely deaf or ignored the fact that their colleague had just asked interrupted and asked me the same thing, less than a meter away from them. Steve Madden ranks 156th among Designer Clothes sites. Consumers complaining about Steve Madden most frequently mention customer service, credit card and tracking number problems. I asked to try on two pairs and after that point, 3 members of staff in the shop would not stop approaching me and asking me if I needed help. Steve Madden has a consumer rating of 1.2 stars from 122 reviews indicating that most customers are generally dissatisfied with their purchases. Today I went into the store in Vancouver, Canada to have a look and saw they had some shoes on Sale.